Recruitment

Job Details

• Sector: Logistics, Shipping
  
• Location: Hull, East Yorkshire, United Kingdom
• Salary: Competitive
  

This role will oversee the day-to-day operations of multiple teams to ensure a continuous high-quality service to customers.

Responsibilities

• Lead and oversee multiple teams of diverse professionals, including goal setting, feedback, coaching, and conflict resolution.
• Ensure adherence to best practices and standards for quality, efficiency, and customer satisfaction across teams.
• Monitor and report on key performance indicators (KPIs) and metrics like revenue, costs, productivity, quality, and customer feedback.
• Analyse and optimize operational processes and workflows, driving improvements and innovation.
• Coordinate with senior managers and stakeholders across departments (sales, marketing, finance, product) to align goals.
• Cultivate strong customer relationships, understand their needs, and exceed expectations.
• Contribute to business development success by identifying and pursuing new opportunities and improving customer relations.
• Manage team resources and budget efficiently and effectively.
• Ensure teams comply with organizational policies, regulations, and ethical standards.
• Initiate and implement corrective actions to enhance people, processes, and technology.
• Execute the overall strategy through direct and indirect reports.
• Operate autonomously and responsibly, even without specific directives from superiors.

Requirements

• Leadership skills: Visionary, influential, decisive, and adept at problem-solving.
• Management skills: Strong planner, organizer, delegator, and evaluator.
• Teamwork skills: Collaborative, adept at coordination, negotiation, and conflict resolution.
• Customer focus skills: Empathetic, attentive, and committed to delivering exceptional service.
• Business acumen skills: Financially literate, market savvy, strategically minded, and innovative.
• Technical expertise: Knowledgeable in team-specific products, services, processes, and systems.
• Bachelor's degree or higher in business, engineering, or management.
• Minimum 5 years of experience in similar roles managing multiple teams and projects.
• Proven track record of delivering high-quality results and achieving customer satisfaction and loyalty.
• Demonstrated ability to drive operational excellence and continuous improvement.
• Proficient in relevant tools and software like Microsoft Office, CRM, ERP, and project management systems.
• Fluent proficiency in spoken and written English.
  
  If you would like further details on job description please contact:
  

Davina McKay - Regional HR Manager

davina.mckay@walwil.com / Direct: +44 (0)2380 715201 | Mobile: +44 (0)7741 157820

Job Details

• Sector: Logistics, Shipping
  
• Location: Hull, East Yorkshire, United Kingdom
• Salary: Competitive

This role will oversee all import and export tasks while maintaining client relationships, handling queries and resolving complaints.

Responsibilities

• Respond to customer inquiries and manage interactions effectively.
• Cultivate and sustain strong relationships to drive business growth.
• Monitor and follow up on customer satisfaction levels.
• Actively promote services during client engagements.
• Lead by example, embodying company values and mentoring others.
• Oversee and coordinate daily operational tasks.
• Manage feedback and implement process improvements.
• Handle import/export documentation and ensure compliance.
• Collaborate with international partners to resolve shipping and documentation issues.
• Negotiate costs with freight providers and subcontractors.
• Prepare competitive proposals and tender responses.
• Provide accurate and timely quotes for import and export services.
• Manage and reconcile financial transactions and maintain accurate records.
• Conduct monthly reporting and implement actions based on findings.
• Efficiently process and approve customer invoices.
• Keep accurate records and databases related to shipping activities.
• Assist with various administrative and data management tasks.
• Ensure smooth and efficient logistics operations, both administratively and operationally.

Skills Required

• Over 3 years’ experience working in an operational role within the Freight Forwarding industry
• Confident user of MS Office such as Work, Excel and Outlook
• Knowledge of EU Customs best practices for import and export a distinct advantage
• Confident on the phone and able to work well within a team

Salary: Competitive

If you would like further details on job description please contact:

Davina McKay - Regional HR Manager

davina.mckay@walwil.com / Direct: +44 (0)2380 715201 | Mobile: +44 (0)7741 157820

Job Details

• Sector: Logistics, Shipping
  
• Location: Hull, East Yorkshire, United Kingdom
• Salary: Competitive

This role will support all import and export tasks while maintaining client relationships, handling queries and resolving complaints.

Responsibilities

• Engage with customers, managing and responding to all inquiries.
• Foster positive relationships to support new business growth.
• Follow up on customer satisfaction according to established guidelines.
• Promote our services during client interactions and seize opportunities to offer them when appropriate.
• Represent the company as a mentor and role model, consistently setting a positive example.
• Provide daily coordination of logistics activities, both operational and administrative, for DSCS customers.
• Plan and monitor service delivery.
• Communicate regularly with other departments to ensure smooth operations.
• Maintain and update records of customer feedback.
• Update financial records upon receipt of funds, ensuring accurate alignment between cash-in and spreadsheets.
• Create and maintain spreadsheets, systems, and databases to accurately track information for import and export shipments.
• Offer flexible support across various business functions as needed.

Skills Required

• Confident user of MS Office such as Word, Excel and Outlook.
• Ability to speak confidently on the phone and work well with others.
• Prior experience working within Freight Forwarding would be desirable but not essential
• Desire to learn and build a career within a busy environment
  

Salary: Competitive

If you would like further details on job description please contact:

Davina McKay - Regional HR Manager

davina.mckay@walwil.com / Direct: +44 (0)2380 715201 | Mobile: +44 (0)7741 157820